CallMiner

• Lead engineers building production AI systems for enterprise conversation analytics, serving Fortune 500 clients processing millions of interactions
• Architected multi-agent framework that became core AI infrastructure
• Architected replacement of legacy classifier with bespoke LLM-based approach, cutting operational costs by 75%
• Built unsupervised ML solution using clustering and custom embeddings to surface conversation themes at scale
• Established LLM observability for monitoring and optimization

CallMiner

• Led full-stack team of engineers building features for conversation analytics apps
• Architected the org's first RAG pipeline and AI assistant, laying foundation for multi-agent infrastructure used today
• Modernized summarization (BERT to LLMs) and redaction (pattern matching to AI)
• Impact Award Winner

CallMiner

• Worked on the real-time call analytics engine, a distributed system processing high-volume customer interaction data
• Contributed to ML pipeline architecture using FastText for intelligent search
• Re-architected the testing framework, accelerating execution. Still in use by the team today
• Rising Star Award

Languages

AI

Frontend

Data & Search

Cloud & Infrastructure